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Frequently Asked Questions

QUESTIONS REGARDING AUCTION

Q1. How do I buy a vehicle/machinery from Auction House Japan?

Once you have provided us with the necessary information regarding the vehicle you want, and have made the initial auction deposit, we can start searching and send you possible matches daily. Once you give us a go ahead to purchase, we will source your car.

Q2. Who takes care of getting my car ready for export and shipping it?

We will prepare your vehicle for export to any port of your choosing and will handle all the booking and shipping process from Japan. Depending on your country and method of shipping, costs for transport will be confirmed.

Q3. What is the Auction Grading System?

All vehicles sold at auction are given an overall grade by the independent auction engineers that inspect them. Grades can range from 0 to 9 but most auctions only use 0 to 5. This number is shown in either the top left or top right of the auction sheet.

Q4. How can I confirm about the quality of the car?

We thoroughly inspect every vehicle to ensure highest quality possible, and provide only the most recent pictures of the vehicles to our customers for their satisfaction. Furthermore, our agents guide you extensively about the vehicle’s condition before and after you buy them.

Q5. Does your buying team inspect the cars before bidding?

Yes, we examine the car completely and once satisfied, we bid on your selected vehicles.

Q6. Where do you source your cars from?

We purchase used cars directly from Car Auction Houses in Japan.


QUESTIONS REGARDING PAYMENT

Q1. When do I have to make the complete payment?

You are required to make the complete payment after the bid is won, to avoid any delay in the shipment.

Q2. How much of a deposit do I have to pay before you can begin searching for my vehicle?

You are required to make a deposit of 100,000 Yen for cars that are lower than or equal to 1,000,000 Yen in auction. For the vehicles above 1,000,000 Yen and equal to 1,500,000 Yen, the deposit amount will be 150,000 Yen. For Vehicles above 1,500,000 Yen, the deposit amount will be 20% of the unit value. The deposit will be deducted from the balance of your account once purchase is made.

Q3. What does your agent’s fee include?

Our fee includes auction fees, Japanese de-registration fees, mandatory recycling fees, preparing export documentation, in-land transportation, and handling charges related to bringing the vehicle into approval for export.

QUESTIONS REGARDING SHIPMENT

Q1. When will the car be shipped?

We will ship your vehicle as soon as you complete the minimum deposit for shipment. It is 50%~100% of the Total C&F, which is required for the shipment to be processed.

Q2. How long will shipping take?

We cannot commit an accurate time of shipment as it depends on shipping schedule and availability of space. On an average, it takes 4 to 6 weeks.

Q3. How long does it take for the documents to reach my country?

Once shipment has departed, Original BL Scan will be supplied within 2-3 business days after the complete CNF payment is made.

Q4. What will be included in the documents?

The Documents will include:
Original Invoice
Original Export Certificate (Japanese)
Translated Export Certificate (English)
Two Copies of the Original BL
Original Export Inspection Certificate (If required)

Q5. Do you inform your customers regarding shipment process?

Yes, we update our customers diligently about the progress of shipment and dispatching of documents.


MISCELLANEOUS QUESTIONS

Q1. How do I know if I can import a car into my country?

If you are unsure about the import regulations of your country, please contact the proper authority with regards to customs and importation of vehicles in your country. We can provide basic information on customs and regulations for many countries, BUT, these regulations obviously vary and change depending on nation.

Q2. How can I get my car inspected?

If export inspection (JEVIC/ JAAI etc.) is required at your country due to the import regulation, the inspection type & requirement must be implied from the buyer before the export.

Q3. How much does shipping a car to my country cost, and what are my options?

Depending on your country of residence, shipping may be done by container, or by “RORO”. We can explain your best options prior to purchase.

Q4. How can I get more information about the car I am interested in buying?

You can get detailed information about the car you are interested in by asking for the detailed auction sheet translation and asking us directly. Our agents will be glad to provide you with all information you require.

Q5. Do I have to be a car dealer to buy a car from auction?

No. You don’t have to be a car dealer to import vehicles from us to your country. Whether you are a car dealer or an individual, we will provide you the best vehicles to your destination port.